Eligibility: We offer refund and/or exchange within the first 21 days of your purchase, if 21 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it. The item must be in the original packaging. An item delivered as exchange is not eligible for exchange. All returns must be initiated from the Royal Grocery Shoppa application.

Exchanges: if applicable, We replace items that are defective or damaged. If you need to exchange it for the same item, send us an email. An item delivered as exchange is not eligible for exchange.

Refund: Once your return is received and inspected, we will send you a confirmation email. We will also notify you of the approval or rejection of your refund request. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a 14 days of getting notice of refund payment.

Late or missing refunds: If you have not received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, contact us at royalgroceryshoppa@gmail.com.

Shipping: Please do not send the product back to the manufacturer. It must be sent to the address specified in the refund approval email. You will be responsible for shipping costs when returning your item. Shipping costs are non-refundable! If you receive a refund, the cost of shipping will be deducted from your refund. We cannot guarantee that we will receive your returned item but we can advice you on eligible courier services for shipping.